Sheng Gao

Sheng Gao
  • PhD Student

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Knowledge@Wharton

Want to Make Retail Customers Happy? Give Them a ‘Wow’ Experience

What defines a “wow” depends on the shopper and type of store, but hassle-free customer support is at the top of the list, according to a recent study from Wharton’s Baker Retailing Center and The Verde Group.

Knowledge @ Wharton - 4/13/2021
How Can Financial Institutions Prepare for AI Risks?

Strong governance and risk mitigation are crucial for artificial intelligence to improve business and societal outcomes, according to a recent paper published by Wharton AI for Business.

Knowledge @ Wharton - 4/13/2021
Why Older Americans Are Taking on More Debt

A new study that finds older Americans are struggling with debt underscores the importance of financial literacy, says Wharton’s Olivia S. Mitchell.

Knowledge @ Wharton - 4/13/2021